Compañía de gráficos con sombras pixeladas escribió:Response and Service Request History:
Based on the information you have provided, I understand that you are getting pixalation on your display when playing games such as Sims 3.
make sure that the computer meets all of the recommended system requirements for the application or the game. Make sure there is an adequate power supply.
Disable all background programs and services that are not necessary to run Windows.
Please download and install the latest drivers for your video card from
http://support.amd.com/us/gpudownload/Pages/index.aspx and then clean install the drivers. For clean install instructions, please visit
http://support.amd.com/us/kbarticles/Pa ... oduct.aspxIt is also best to install the latest motherboard BIOS and motherboard CHIPSET drivers are installed. These are available from the system or motherboard manufacturer’s website.
Check the game manufacturer's website for any game updates, patches, or known issues. If unable to locate the information, please contact the game manufacturer directly to report this issue.
If computer is overclocked try reducing the speed back to the computers default settings to ensure that the overclocked settings are not causing the issue.
Check the system memory (RAM) for errors. Bad memory can cause an assortment of different issues on your computer. If new memory has been recently added, then temporarily remove it to make sure it is not the cause of the issue. This link from Microsoft provides steps on how to test memory modules
http://oca.microsoft.com/en/windiag.asp If the computer has multiple memory sticks, then swap the memory sticks or try one at a time.
Remove any hardware, internal and external not necessary for testing the specific software. Extra disc drives, external devices such as printers and external drives, etc.
Check the in-game settings:
Most games have settings that allow control of the resolution and level of detail that is displayed, as well as the quality of the audio. Check the information that came with the game to find out how to use those settings to optimize the game for your computer's hardware.
Empty the Windows temporary folder, follow these steps:
• Click Start, click Run, type %temp% in the Open box, and then click OK.
• On the Edit menu, click Select All.
• On the File menu, click Delete.
• Click Yes when prompted with a message: “Are you sure you want to send these items to the Recycle Bin?”
Restart the computer by using a clean boot procedure:
Note: temporary loss of some services functionality will be experienced when the following steps are applied. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.
• Click Start, and then click Run.
• Type “Msconfig” (without Quotes)
• Click OK On the General tab.
• Click Selective Startup.
• Under Startup tab, click to clear "Load Startup Items"
• On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
• Click OK, and then click Restart. Test the computer
Disable a file or service using the System Configuration Utility
• Click Start, and then click Run.
• Type “Msconfig” (without Quotes), Click OK.
• Click Selective Startup and clear the Load System Services check box.
• Click OK.
• Restart the computer, and see if the problem persists.
If the option is available, try the video card (graphics adapter) in another machine with the same games.
In order to update this service request, please respond, leaving the service request reference intact.
Best regards,
AMD Global Customer Care